Accessibility statement for One Digital online forms

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Accessibility statement overview

The accessibility statement covers all One Digital online forms.

We've made every effort to make the site as accessible and easy to use for everyone by supporting the latest versions of browsers, operating systems and mobile devices.

We're constantly working towards improving the accessibility of our web forms to ensure we provide equal access to all of our users, by including accessibility as part of our digital strategy.

Accessibility features of our web forms include:

  • labels to correctly identify all form controls
  • zoom in up to 400% without the text spilling off the screen
  • support use of speech recognition software wherever possible
  • support use of screen reader technology wherever possible (including the most recent versions of JAWS, NVDA)
  • use the site in plain text format (without styling)
  • maintaining colour/contrast ratios for text
  • keyboard accessible navigation

Compliance status

This site is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard.

Reporting accessibility problems with this site

We're always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we're not meeting accessibility requirements in particular areas, please email webmaster@barnet.gov.uk 

It would be helpful if your email contained the following:

  • how you are accessing the site, for example on your phone, on a laptop, on a tablet
  • which browser you are using, for example Firefox, Edge, Chrome or Safari and include the version number
  • the nature of your disability, if any
  • a description of the problem 
  • Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the 'accessibility regulations'). If you're not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS)

Non-accessible content

Non-compliance with the accessibility regulations

The content listed is non-accessible for the following reasons.

Label not connected to checkbox in the code on the Privacy notice - Garden waste collections sign up form page

This does not comply with WCAG 2.1 criteria 1.3.1 Info and relationships

Fix and roll out scheduled for February 2024.

Error messages not connected to errored form fields

This does not comply with WCAG 2.1 criteria 1.3.1 Info and relationships

Fix and roll out scheduled for February 2024.

Content styled to look like a heading for a checkbox but not connected to the checkbox in the code

This does not comply with WCAG 2.1 criteria 1.3.1 Info and relationships

Fix and roll out scheduled for February 2024

Table where some of the content is styled to look like heading and acts as a heading for the content underneath but is not marked up as table headings in the code

This does not comply with WCAG 2.1 criteria 1.3.1 Info and relationships

Fix and roll out scheduled for February 2024

Required form fields not communicated to screen reader users

This does not comply with WCAG 2.1 criteria 1.3.1 Info and relationships

Fix and roll out scheduled for February 2024.

‘Find address’ button cannot be activated using only a keyboard

This does not comply with WCAG 2.1 criteria 2.1.1 Keyboard

Fix and roll out scheduled for February 2024.

Multiple elements with the same ID

This does not comply with WCAG 2.1 criteria 4.1.1 Parsing

Fix and roll out scheduled for February 2024.

Screen reader users not alerted to error messages

This does not comply with WCAG 2.1 criteria 4.1.3 Status messages

Fix and roll out scheduled for February 2024.

Content that's not within the scope of the accessibility regulations

Maps

Some forms may have an online map. Online maps and mapping services are exempt from the regulations if essential information is provided in an accessible digital manner for maps intended for navigational use.

How we tested this website

We use an automated accessibility checker, Silktide. This tool is used to check the accessibility of our website every week.

The web forms were last tested on 25 April 2023

What we're doing to improve accessibility

We have monitoring in place to review the accessibility of the site on an ongoing basis. We use this monitoring to identify and fix any new issues that arise.

This statement was prepared on 30 March 2023

It was last updated on 24 July 2023