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We aim to provide a complaints process that is straightforward, accessible and is resolution focused. If you feel that you have been treated unfairly, you are unhappy with how a decision has been made or are unhappy with the quality of service you have received, please get in touch. We need your feedback to ensure that we are always learning and improving our services for the families in Barnet. 

The Hale is a part of the parish of Hendon, and as such came under Hendon in Domesday Book.

Changes to personal licence applications Due to the Immigration Act 2016, many of the Licensing Act 2003 application forms have been amended.   Some applications require proof of right to work in the UK. Read through all application forms and the guidance notes before your submit your application. Make sure you have all the documents necessary to make a valid application. Who needs a personal licence To sell or supply alcohol you need a personal licence, unless a temporary event notice (TEN) has been served.

Food labels enable the consumer to make an informed choice when choosing their foods. The label cannot be inaccurate, misleading or make false claims. All food businesses must comply with the food labelling laws, which are enforced in Barnet by the Food Safety and Standards team. If you have concerns or queries about products sold in Barnet please contact us.

Festive Lights The council provides festive lights in main town centres but unfortunately does not have the resources to cover all of Barnet’s high streets. We are encouraging individuals, businesses and community groups to use the Barnet Together crowdfunding platform to fund their town centre festive light displays: https://barnettogether.org.uk/.

La Delivrance Finchley has two famous pieces of public art. La Delivrance is a 16-foot statue in bronze of a naked woman holding a sword aloft, and is the work of the French sculptor Emile Guillaume. It's at Henley's Corner, at the bottom of Regents Park Road. Because she has no clothes the statue has a number of local names including 'Dirty Gertie', 'The Wicked Woman', and most popularly (to the exclusion of its real name) 'The Naked Lady'.

Fortis Green was an opening made by an ancient lane which probably connected the manor of Finchley in East End Road with what was the north road out of London, predating the High Road. How it got its name is not clear. 'Fortis' suggests a place before something, but the 'something' is obscure. It appears in 1558 when it was considered part of Finchley Common. The green may simply have been a gap in woods and ran as far as where Muswell Hill Odeon is today.

Revaluation 2017 and transitional relief arrangements All rateable values are reassessed at a general revaluation typically every five years. The 2017 revaluation took effect on 1 April 2017. Revaluations make sure each ratepayer pays their fair contribution and no more, by ensuring that the share of the national rates bill paid by any one ratepayer reflects changes over time in the value of their property relative to others.

The purpose of the evidence base It is important that our strategy for the future development of the borough is based on an understanding of the characteristics that make Barnet what it is, and a knowledge of how it is likely to change. We have been collecting information from many sources to help us identify the key issues and opportunities for the future of the borough and provide a strong basis for our planning strategy and policies. This information is usually known as the “evidence base”.